IT Tech Support Professional / Bulldog
General Electric’s Truly Warner Award - Winner, 1993
General Electric’s Truly Warner Award - Finalist, 1990
General Electric’s Ed Woll Award (Young Engineer), 1984
Contributing Author, ASME Publication — “Transport Phenomena and Materials Processing,”
PED Vol. 1 HTD Vol. 29, Presented in Boston, Massachusetts, 1983
o Networks: Provided network Pre and Post Sales Support for business office and customer municipalities such as City of Summit , Hoboken PD, and Boro of
Carteret. Worked with vendors, office personnel and the customer to ensure proper delivery and communications; Built, installed , configured, tested, &
maintained Gateway & Compaq Windows 2003 / 2000 / NT / Novell (6.5, 5.x, 4.11, 3.12) servers and Windows XP, 98, 2000, & NT4 desktop pc’s using hard
drive / video cards / tape backup (DAT, Travan) drives / SCSI, hardware RAID, memory hardware components.; Configured & maintained domain controllers
on network; o Active Directory and Exchange: Setup /maintained Active Directory (MS) and NDS (Novell) & DNS. Installed & configured Exchange 5.5 / 2000 / 2003,
MS SQL7 / 2000 / 2003, MS SNA, and IIS (with Java based apps). Installed, configured & tested servers, desktop / laptop pc’s, switches, Raritan KVM switches,
and all physical network hardware / CAT5 wiring on client sites; o Firewalls: Installed, configured, & tested Esoft Instagate, Cisco Pix, Symantec Raptor, and Watchguard firewalls for customers such as Carteret PD and
o Cisco Routers: Designed, installed , and configured LAN / WAN Infrastructures using Cisco routers for the borough of Carteret, NJ, (amongst others)
municipality using Cisco 2610 & 1602 routers & 56K/T1 frame relay links for the Police, Boro Hall, Fire Dept, and 2 other Departments. Cables (RJ45) were run
/ terminated / punched down.
o Application support: Installed & maintained customer applications such as MS Office 2000/2003, Outlook 2000 / 2003, DOS applications, AutoCAD, Munipol,
etc…); Documented the customer’s network using MS Visio; When appropriate, new or reinstalled servers and desktop pc’s were installed using Symantec Ghost. o IP Surveillance: Installed, configured, maintained IP-Video systems on new / existing MS networks using Axis CCTV cameras (fixed Zoom). Video was
captured on PC-based Digital Video Recorders. o Maintenance / Customer Support: Provided phone and onsite support to customers for all software and hardware on network (i.e. Servers, Desktops,
switches,firewalls, routers etc…)
Customer Support Engineer—Hardware /Software Encryption Feb 1994 to May 1997 Cylink Corporation Jersey City, NJ
Supported Fortune 500 customers troubleshooting and installing hardware / software encryptors and secure dialup access systems for international data security company with $40,000,000 in annual sales. Provided office support for PCs, email installation / support, hardware / software upgrades, troubleshooting, rebuilds and installation of device drivers, modems and peripheral devices. Provided leading-edge on-site customer telephone service and troubleshooting, conducted QA, performance and latency tests for enhanced customer on Windows 3.1 and Windows 95 systems.
Feb 1998 Network Engineering, Windows and Novell Chubb Institute, Parsippany, NJ June 1983 MS Mechanical Engineering Northeastern University, Boston, Ma June 1979 BS Mechanical Engineering University of Mass., Amherst, Ma
Aero. Design Engineer Aug 1979 to Feb 1994
General Electric Company Lynn, Massachusetts o Generated, designed, and tested advanced methods of aircraft inlet particle separators-Patent 4928480-Multiple Scavenge Inlet Particle Separator. o Maintained a solid record of contributions as a team player interfacing with customers, vendors, and engineers. o Executed stages of product development cycle. o Wrote C/Basic/Fortran programs and scripts on UNIX workstations, IBM PC's and VAX/Honeywell mainframes in support of afterburner, separator, and
combustor analysis. o Prepared and supporting winning engine proposals and component technology programs.
o Generated improved software analysis for engine nozzle thrust and area optimization.