Dennis Girardin

IT Tech Support Professional / Bulldog

Technical Consultant—Desktop Support at Draper Labs                                                                   5/2016 – 8/2016
BridgeView IT     
                                                                                                                                 Cambridge, Ma

Company Website: www.draperlabs.com                                                                                

 o Performed large scale Windows 7 PC builds / deployments on Dell Laptops and desktops for new users
Supported both local and remote users in an enterprise environment re: office 2013, etc.
o Configured windows apps and McAfee encryption/ Authentication on Dell Laptops
Mentored and trained other techs / On new resolutions to new issues, reported and notified other techs

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o Languages: VBS and batch Script
​o O/S:   Windows 10, Windows 7, Windows 8, Windows 2008/ 2003/ 2000/ NT Server / Windows 98, XP, Mac OS (personal study)
o Software: Office 365, 2013, 2010, 2007 (Word, Excel, Outlook, Lync) / Lotus Notes / Sametime / Acrobat / Avaya
Tools / Databases:  Remote applications (Teamviewer, PC Anywhere, Bomgar,  Dameware, RDP), Antivirus,  network utilities (Ping, Nbtstat, tracert), PC diagnostic tools,  Active Directory, MS Offline Synch., App-V, Skype, McAfee/ Sophos Encryption
o Network: Altiris Management Software, Active Directory, Ghost, MS Exchange 5.5 /2000/ 2003, Corporate Antivirus, Cisco/ Checkpoint VPN, wireless routers, PC network adapters, DNS, DHCP, IP addressing, subnets, SCCM,
Other: IP Surveillance Camera Networks, Network document imaging,  Helpdesk software (Remedy, HP Service Mgr., Service Now), OS Migration (SCCM Windows Easy Transfer, USMT, MDT) , Video Conference Links, Sophos PC Security, PC Build,
o Hardware: Blackberry, Iphone / Hot spots,  / Lenovo, Dell,  HP PC’s /  Toshiba and Xerox MultiFunction Devices / HP USB and network printers,
o Certifications A+  ● Network+  ● MCP (Win2000 Server & Pro), NT4 SVR  ● CNE  ● CNA Novell 5, 4.11, 3.12  ● former CCNA
o Intangibles:  Troubleshooting (20 years of software and hardware – problem solving and resolution), vendor relations, customer service, consulting,  project management

PROFESSIONAL EXPERIENCE

TECHNICAL SKILLS
Multifaceted IT professional with 22 years of IT and 18 years of level 2 desktop / network support.  Multiple strengths in network administration, operating systems, hardware, advanced desktop, application, customer support, document management. Supported small and large enterprise PC networks-hundreds to thousands of users. For 16 years, customers in the field have been supported (onsite and remotely) on components such as printers, computer desktop / laptop hardware , LAN/WAN software / hardware, Windows operating systems such as  Windows XP, 7, 2003/ 2008, and software applications such as MS Office(2000, XP, 2003, 2007) , Adobe Acrobat, and Cisco VPN . Mobile devices such as Blackberries, Iphones, and hot spots have been supported for 3 years.  Network tools such as Altiris , WinPE, and SCCM have been used to manage the PC systems.

Summary:

My Resume